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Returns & Refund Policy
Returns & Refund Policy
At Town Jersey, we back our premium sportswear styling lines with structural manufacturing guarantees. If you encounter an issue with your jersey order, our resolution window keeps you fully covered.
Approved Returns
- The item arrived with structural fabric defects, torn embroidery, or misaligned heat-pressed decals.
- The parcel contained completely incorrect product styles, sizes, or visual color schemes.
- The apparel items remain entirely unworn, unwashed, and equipped with all original manufacturer tags.
Exclusions
- Custom jersey builds featuring unique, personalized player nameplates or individual custom numbers.
- Sizing miscalculations made by the buyer during checkout (please consult the sizing guide before buying).
- Apparel showing clear signs of wash wear, stains, perfume traces, or field alterations.
The Return Filing Directive
To initialize an official return claim, do not send items back to the origin address on the shipping label. Follow this protocol:
Step 1: Route a text alert to
Step 2: Attach clear, high-resolution photographs documenting the product fault, sizing tag, or structural defect under bright lighting.
support@townjersey.com detailing your unique Order ID.Step 2: Attach clear, high-resolution photographs documenting the product fault, sizing tag, or structural defect under bright lighting.
Our operations group will review your submission within 48 business hours. Approved claims will receive a secure return warehouse address along with precise packing instructions.
Transit Fees & Refund Processing Log
Return Transit Costs: Unless an apparel item is structurally defective or sent in error by our fulfillment team, customers manage their own return label costs. We highly recommend using a trackable courier service, as we cannot issue refunds for items lost in transit back to our facility.
Credit Processing: Once your return parcel passes diagnostic quality control at our facility, an institutional credit payload drops right back to your initial payment gateway. This automated process generally settles within 5 to 7 operational bank layout days.
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