Frequently asked questions
Welcome to TownJersey.com FAQs!
We understand that you might have questions, and we're here to help. Below, we've answered some of the most common inquiries from our customers. If you need further assistance, please don't hesitate to contact our customer support team.
1. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders. No matter where you're located, you can enjoy having your favorite jerseys and team gear delivered to your doorstep without additional shipping costs.
2. How long will it take for my order to be delivered?
Once your order is processed (typically within 1-2 business days), delivery usually takes between 6-9 business days. Shipping times can vary depending on your location, local customs, and the shipping method you choose during checkout.
3. What payment methods do you accept?
We accept a range of secure payment methods, including Shopify Payments, Google Pay, and Apple Pay. These options provide a safe and easy way to complete your purchase.
4. Do you offer refunds?
Yes! We offer a 30-day satisfaction guarantee. If you're not fully satisfied with your purchase, you have up to 30 days from the delivery date to request a refund. For more details, please check our Refund Policy.
5. Are your prices inclusive of taxes?
Yes, all prices on our website include applicable taxes. The price you see is the price you'll pay at checkout – no hidden fees!
6. Do you ship internationally?
Yes, we offer free worldwide shipping! Wherever you are, you can enjoy our top-quality jerseys and team gear delivered right to your location.
7. How can I track my order?
Once your order ships, we will send you a tracking number via email. You can use this number to track the progress of your delivery and know exactly when to expect your package.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please reach out to our customer support team within 7 days of receiving your order. We're happy to help with a replacement or a refund.
9. Can I change my shipping address after placing an order?
If you need to change your shipping address after your order has been placed, please contact our customer support team as soon as possible. While we’ll do our best to accommodate changes, please note that once an order is processed, address changes may not always be possible.
10. How can I contact your customer support team?
You can reach our customer support team at [contact information]. We're available to assist with any questions, concerns, or inquiries you may have.
We hope this FAQ page helps. If you have any further questions, feel free to contact us. Thank you for shopping at TownJersey.com – your home for official team jerseys and gear!