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Frequently Asked Questions
Frequently Asked Questions
Orders & Customization
Can I alter or cancel my jersey order after checking out?
Modifications or cancellations must be registered through our system within a strict 12-hour grace period immediately following purchase. Once this threshold closes, production logs transfer directly to active logistics lines and variations can no longer be processed.
How are personalized names and player numbers applied?
We utilize high-grade, premium hot-press application machinery matching identical professional athletic cut specifications. This safeguards complete durability and resists cracking, peeling, or premature wash wear during intensive usage.
Logistics & Tracking
How long does order processing and arrival take?
Standard item preparation, customization, and rigorous quality check buffers consume 3 to 5 business days. Following direct dispatch, transit timelines average 7 to 12 business days for the United States, Canada, and Europe.
Where do I access my diagnostic shipment tracking info?
The moment your parcel clears processing and registers inside our partner courier systems, an automated notification containing an active, live tracking link drops directly into your registered checkout email inbox.
Sizing & Care Protocols
What cut parameters do your sports shirts enforce?
Our main cuts track an Athletic Pro-Cut silhouette engineered for streamlined fit profiles. If you favor a slightly looser, street-style aesthetic for everyday layering comfort, we explicitly suggest selecting one size up from your standard chart sizing.
What washing instructions protect jersey longevity?
Invert the jersey completely before placing it in cold water configurations on mild or delicate cycles. Air-drying is mandatory; avoiding commercial tumble dryers entirely protects custom lettering and badges from high-temperature warping.
Still Need Resolution?
Our digital desk engineers are available to review specific tracking inquiries or order parameters directly.
support@townjersey.com
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