At townjersey.com, we want you to be satisfied with your jersey purchase. If you are not completely happy with your jersey, we offer a 30-day return and refund policy specifically for jerseys, subject to the terms and conditions outlined below.
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Eligibility for Returns
a. To be eligible for a return, the jersey must be in its original condition, with all tags attached, and in the original packaging.
b. Worn, washed, altered, or damaged jerseys may not be eligible for return unless they are defective or the return is due to an error on our part.
Initiating a Return
a. To initiate a return, please contact our customer support team at [email: support@townjersey.com Or Via Chat within 30 days of receiving your jersey. Please provide your order number and a detailed explanation of the reason for the return.
b. Our customer support team will guide you through the return process and provide you with any necessary instructions.
Return Shipping
a. The customer is responsible for the cost of return shipping, unless the jersey is defective, damaged, or the return is due to an error on our part.
b. We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for lost or damaged returns.
Refunds
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If your return is approved, a refund will be processed to your original payment method within 7 Days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
c. Shipping costs and any applicable taxes or duties paid at the time of purchase are non-refundable.
Exchanges
a. If you would like to exchange a jersey for a different size or style, please contact our customer support team. Exchanges are subject to product availability.
Damaged or Defective Jerseys
a. In the case of receiving a damaged or defective jersey, please contact our customer support team immediately. We may require photos or additional information to assess the issue.
b. If the jersey is deemed to be damaged or defective, we will provide instructions for returning the item, and a replacement or refund will be issued.
Non-Returnable Items
a. Personalized or customized jerseys are non-returnable, except in the case of manufacturing defects or errors on our part.
Changes to this Policy
a. We reserve the right to modify or update this Jersey Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.